Better Management through Better Conflict Management

As a management specialist, I get a lot of questions about how to handle conflict. I know how much this can help managers improve so to explore this further I decided to get input from an expert on the topic. From earlier research, I was aware of Kenneth Cloke’s book Resolving Conflicts at Work: 10 Strategies for Everyone on the Job so I looked him up and asked if he’d be interested in talking about this. He was. In preparation for our chat, I made myself some fries and then videotaped the conversation as it happened. Enjoy

Managing Conflict at Work: A Conversation with Kenneth Cloke